The Louisiana SPCA recognizes the importance of protecting the privacy of all information provided by users of our Web site, registrants for our events, recipients of our newsletters and all of our customers. We created this policy with a fundamental respect for our users’ right to privacy and to guide our relationships with our users. This privacy statement discloses the privacy practices of the Louisiana SPCA.
The Louisiana SPCA collects information from our Web site users, event participants and customers. Below, we will describe the type of information we collect and how we use it.
Registration and Ordering
When participating in our events, using some aspects of our Web site and signing up for certain selected services (such as Dog Obedience Classes), users must first register. During registration, users are required to give their contact information (such as name, e-mail address, mailing address and phone number). We use this information to communicate with users and provide requested services and/or information.
For our products/services that require payment (such as certain events, merchandise and memberships), we also collect credit card information (such as account name, number and expiration date), which is used for billing purposes only, and is not otherwise shared.
If users wish to subscribe to our free e-mail newsletter, we ask for contact information (such as name and e-mail address). We use this information in the same manner as we use contact information in the registration and ordering process described above. Recipients of our e-newsletter can unsubscribe using the instructions listed at the end of the e-mail newsletter.
Surveys and Contests
From time to time we invite users to provide information via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether to disclose requested contact information (such as name and mailing address) and demographic information (such as zip code). In addition to other uses set forth in this policy, contact information collected in connection with surveys and contests is used to notify the winners and award prizes, to monitor or improve the use and satisfaction of the site, and may be shared with sponsors of such surveys or contests. Under with whom your information is shared it states: ‘we never sell or give the information to a third party. Which one are we using?
Communications with Us
We have features where users can submit information to us (such as our Contact Us form). Letters to the Executive Director and similar submissions may be made public. Requests for service, support or information may be forwarded as needed to best respond to a specific request. We may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve our community better.
Communications from Us
Organization Updates, Upcoming Events
In order to best serve our community, we may send updates that contain important information about our organization and activities. We may also communicate with a user to provide requested services and for event and adoption-related issues via e-mail, phone or regular mail.
We offer our users the option to discontinue receipt of information about our organization, related events, services and programs. Users can choose not to receive these communications, as set forth in our Permission section below.
Automatic Data Collection
For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our site. This information does not contain anything that can identify users personally. We use this information for trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use.
With Whom Your Information is Shared
The information we gather is used to notify people of upcoming Louisiana SPCA events and make them aware of our programs and services. We never sell or give the information to a third party. (Please see, “Surveys & Contests”)
We assume that our users' interest in our organization extends beyond initial contact. Our users are given the opportunity to choose whether to receive information from us not directly related to the registered services. Users can call Donor Relations at (504) 368-5191 or email firstname.lastname@example.org and indicate Do Not Solicit, or click unsubscribe in our e-newsletter. Please note that we will endeavor to implement requests within a reasonable time, although for a time users may continue to receive mailings, etc., based on information released prior to the implementation of the request.
We use reasonable precautions to protect our users' personal information and to store it securely. Sensitive information that is transmitted to us online (such as credit card number) is encrypted and is transmitted to us securely. In addition, access to all of our users' information, not just the sensitive information mentioned above, is restricted. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
Notification and Changes
For questions about this privacy statement, contact:
The Louisiana SPCA
1700 Mardi Gras Blvd.
New Orleans, Louisiana 70114